Anti-social behaviour policy statement 2024-27 - What we will do

We will:

• Provide the complainant with contact details of the named officer who has been assigned the case and who will be responsible for actions and updates. Make sure the time and date of all contact with the complainant is always recorded.
• Maintain witness confidentiality.
• Manage complainants’ expectations from the outset and be realistic and open with them. Explain the process and minimum standards of service to the complainant so they know what to expect.
• Develop an action plan with the complainant that is agreed and understood by them. This will include timescales and agreed actions.
• Adherence to ASB casework timescales will be measured as part of governance reporting.
• Ask the complainant for permission before contact with the perpetrator is made (unless there are safeguarding concerns). Where permission has not been given, we will work closely with the complainant to gain their trust, provide reassurance of support available to encourage permission.
• Ensure support should be tailored to the needs of the individual. Establish an understanding of the complainants’ support needs and other partner agencies involved. In everything we do we will consider the requirements of the Equality Act 2010.
• Work in a trauma-sensitive way, to ensure that, whilst we may need to ask difficult questions or decide a course of action that one of the parties may not agree with, we will limit the possibility of our processes unintentionally being re-traumatizing or stress inducing to the people involved as far as possible.
• Ensure a risk assessment is updated regularly at all key stages. For example, following each substantive contact with the victim, alleged perpetrator, partners and when actions are planned and/or taken.
• Keep in regular communication with the complainant and involved partners to update them on progress.
• Where diaries are used, should be issued with advice on how to complete and the type of information required.