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DD Payments being taken early

We have been made aware that there may be an issue with some direct debit payments being taken earlier than expected. We are investigating as a matter of urgency.

Leaseholders' handbook

Ordering a repair

The easiest way to report a repair is online. Alternatively call the customer contact team between 9am and 4pm, Monday to Friday. You should contact us if you need assistance with any of the following:

  • repairs to communal lighting
  • issues regarding the maintenance of the communal gardens
  • queries or concerns about the collection of domestic refuse or recycling
  • to arrange collection of unwanted household items (there will be a charge for this service)
  • communal heating system breakdowns

For any emergency works required outside of the opening times, please contact the council’s emergency out of hours service on 01603 412180.

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