Some buildings have a caretaker who helps look after the communal areas. Most caretakers visit every two weeks, but some sites have a caretaker on-site daily. If your building has a daily caretaker, their contact details will be displayed on the ground floor notice board or another visible spot.
If you need to report a problem, you can:
- fill out the Contact us form
- Call us on 0344 980 3333
Caretakers help with the following tasks (where needed):
- cleaning stairs, landings, lifts, and shared floors
- unblocking rubbish chutes and tidying bin rooms
- reporting large items of rubbish
- removing small graffiti and reporting larger graffiti
- picking up litter
- reporting vandalism
- reporting repairs needed in shared areas
- responding to emergencies and security issues
- checking services like bin collection and window cleaning
If your building receives this service, the cost will be included in your service charges.
