New website
We're currently redeveloping our website so you may see a mix of old and new style pages while we complete this work. We'd love to hear your feedback on the new style.
Leaseholders' guide – what you need to know - Section 20 consultation
What is a Section 20 consultation?
If the council plans to do major repairs or sign long-term service contracts that will cost you more than:
- £250 for one-off work, or
- £100 per year for ongoing services,
we are legally required to consult you first. This process is called a Section 20 consultation, based on the Landlord and Tenant Act.
How the consultation works
You’ll receive up to 3 letters from us:
- Notice of Intention
We’ll let you know we’re planning a new contract and explain why. - Notice of Estimates/Proposal
We’ll either share quotes from companies who bid for the work, or tell you which company we plan to use.
Note: This doesn’t always mean work will be done to your home or block yet.
- Notice of Work (if applicable)
If work is planned for your property or block, we’ll explain:- what the work involves
- the total estimated cost
- your share of the cost
Your involvement
- You’ll have at least 30 days to send us any comments or concerns at each stage.
- We’ll review all feedback before making a final decision.
- We can’t consider individual financial situations when deciding, but please contact us if you're worried about costs.
Urgent work
If urgent repairs are needed to prevent damage or danger, we may start quickly. We’ll still keep you informed as much as possible.
After the work
Once the work is finished, we’ll send you a final breakdown of costs and your share.
During the work
If you notice any issues while work is happening, please let us know straight away so we can fix them.
