Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Leaseholders' guide – what you need to know - How to report a repair
The easiest way to report a repair is online.
If you prefer to speak to someone, you can call our Customer Contact Team on 0344 980 3333 between 9am and 4pm, Monday to Friday.
Please get in touch if you need help with:
- communal lighting repairs
- maintenance of shared gardens
- problems with rubbish or recycling collection
- booking a bulky item collection (note: there is a charge for this)
- breakdowns in communal heating systems.
For emergency repairs outside of these hours, please call the emergency out-of-hours service on 01603 412180.
