Leaseholders' guide – what you need to know - Useful contacts

Age UK
Support and advice for older people
Phone: 01603 496333

Anglian Water
Water supply and billing queries
Phone: 0345 791 9155

Citizens Advice
Free advice on legal, housing, and financial issues
Phone: 03444 111 444
Email: public@ncab.org.uk

First-tier Tribunal (Property)
For leasehold disputes and housing appeals
Address: Cambridge County Court, 197 East Road, Cambridge, CB1 1BA
Phone: 01223 841524
Email: rpeastern@justice.gov.uk

Leasehold Advisory Service (LEASE)
Free advice on leasehold rights and responsibilities
Address: Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX
Phone: 0207 832 2500

Local Government Ombudsman
Complaints about council services
Phone: 0300 061 0614

National Grid UK (Gas Leaks)
Report gas leaks immediately
Emergency Phone: 0800 111 999

Norwich City Council – Emergency (Out of Hours)
Phone: 01603 412180

Norwich City Council – Home Ownership Team
Help with leasehold and shared ownership
Phone: 0344 980 3333

Norwich City Council – Customer Contact Team
General enquiries
Phone: 0344 980 3333
Text Relay (for hearing impaired): 18001 0344 980 3333

OFGEM
Complaints about gas and electricity suppliers
Phone: 0207 901 7000

OFWAT
Complaints about water companies
Phone: 0300 034 2222

POST&PARCEL
Complaints about postal services
Phone: 01628 642910