Christmas and New Year closure information
Our council offices and phone lines will close at 4pm on Wednesday 24 December and reopen at 9am on Monday 5 January 2026.
See our service arrangements for customers during this time.
Leaseholders' guide – what you need to know - Communal aerials
Some council buildings have television services provided by a contractor. Any faults with the communal TV service should be reported online or to the customer contact team on 0344 980 3333.
Under the terms of your lease, you must not attach any television, radio or telephone equipment (including aerials or dishes) to the outside of your building unless you get the written permission of the council first. Any requests must be put in writing to the home ownership team. Different types of building are covered by different planning rules.
If you are unsure or require any further advice please complete the Contact us form or call the customer contact team on 0344 980 3333.
