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My Norwich

Leaseholder repairs and improvements

What do I do if there’s a broken tile/communal light out/leaking gutter etc?

Repairs to communal areas or to the structure of the building should be reported to the customer contact team on 0344 980 3333.

Leaseholders are recharged for repairs – repairs to an individual property are charged in full, and block or estate repairs are charged at a proportion of the cost.

If the repair is necessary as the result of an insured peril, leaseholders may be able to claim on the buildings insurance. Please note – wear and tear is not an insured peril.