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My Neighbourhood

Online forms

A list of tasks you can do online. Some forms may require you to sign-in. To create an account, register here.

Antisocial behaviour (ASB)

Hate crime/incident
Report a hate incident which is motivated by prejudice or hatred towards a person because of their cultural, ethnic, nation or racial origin, religion, sexual orientation, gender or gender identity, age, disability.

Mediation/conflict resolution
Make a referral or enquiry if you are finding it difficult to resolve a dispute with a neighbour.

Noise nuisance
Before you report an issue, find out what is considered a noise nuisance and what steps you need to take to deal with it.

Nuisance report
Report intimidation or harrassment.

Benefits and support

Housing benefit
Apply for housing benefit and council tax reduction.

Housing benefit fraud
Report if you know or suspect that someone has committed housing benefit fraud.

Benefit checker
Check which benefit you might be eligible for

Bins and recycling

Business rates

Read information about the data we collect for this service.

Direct Debit
Set up a Direct Debit and spread the cost over 10 or 12 monthly instalments.

Tell us about your change of circumstances for business rates.

CCTV

We hold CCTV images for 28 days.

Request CCTV footage of yourself
You have the right to request CCTV footage of yourself, under the Data Protection Act. .

Section 35 request for CCTV footage
Footage to be requested by legal professionals only, for civil cases where the police are not involved.

Civic

Roll of Honour
Book and appointment to view the Roll of Honor on a Wednesday morning.

Request attendance of the Mayor or Sheriff
Make a request for the Lord Mayor or Sheriff to attend your event

Council tax

Tell us about your change of address, whether you are moving into or out of Norwich or within Norwich

Council tax reduction
Apply for council tax reduction and housing benefit. 

Council tax reduction fraud
Report if you know or suspect that someone has committed council tax reduction fraud.  

Direct Debit
Set up a Direct Debit and spread the cost over 10 or 12 monthly instalments.

Single person discount
Apply for a single person discount

Student discount or exemption
Apply for a student discount or exemption

Customer feedback

Tell us how you feel about the service you receive and any comments or suggestions that will help us to improve our service.

Data protection and Freedom of Information (FOI)

Data protection request
You have the right to request access to your personal information to ask for errors to be corrected, restrict how your information is used and request that your data is deleted

Freedom of information request
Make a request for information about our services if you can't find it on our website.

Subject access request
Request a copy of any personal information about yourself that we may hold.

Direct Debit

Pay by Direct Debit
For housing rent, garage or lockable post rent, garden waste collection, council tax and business rates.

Elections

Open register of electors
Request your details to be removed from or added to the open register of electors.

Environmental problems

Report a dog issue:

Fly-posting
Report the illegal display of posters and leaflets on lamp posts, trees, buildings etc. 

Fly-tipping
Report any rubbish that has been illegally dumped

Graffiti
Report any incidents of graffiti in public areas. 

Noise
Before you report an issue, find out what is considered a noise nuisance and what steps you need to take to deal.

Smoke
Report a smoke problem. 

Syringes, needles and bodily fluids
If you come across a syringe/needle please do not attempt to move it. If you can carefully place a cone or box over the needle then please do so, this will also help our contractors to locate it.

Unsanitary conditions/hoarding
Report a hoarding issue or unsanitary conditions of a property.

Food hygiene and safety

Appeal a food rating
You have a right to appeal the food hygiene rating given following your inspection if you do not agree with it.

Business merit application forms:

Food hygiene training courses
Book a place on a training course (SFBB workshop and Level 2 food safety in catering).

Register a new food business
If you're setting up a new food business or taking over an existing one, you must register it with us at least 28 days before you start operating.

Request a revisit
You can ask for another visit to improve your food hygiene rating if you make the improvements to hygiene standards that you were told about in your inspection report.

Right to reply
Tell us what actions have been taken to address the problems outlined in your food premises inspection letter or to tell us about the circumstances at the time of inspection.

Fraud

Fraud against the council
Report if you know or suspect that someone has committed fraud against the council, eg insurance fraud, council tax fraud, planning fraud.

Health and Safety at Work

Health and safety concerns
If Norwich City Council is the enforcing authority please report your concerns.

Housing

Direct Debit
Set up a Direct Debit for your housing rent and garage or parking post rent and spread the cost over 10 or 12 monthly instalments.

Heating repairs
For council tenants and leaseholders to report non-urgent heating repairs

Healthy homes referral form
For help with home improvements and disabled adaptations for residents in the private sector..

Home Options change of circumstances
If you are on the Home Options register and have had a change in your circumstances that could affect your application.

Housing options enquiry
If you need advice about your housing situation.

Rechargeable repairs - appeals
For council tenants to appeal against our decision to recharge you for a housing repair.

Insurance Fraud
We would like to know if you suspect someone is committing fraud against the council.

Discretionary housing payments
Discretionary housing payments can help people in a temporary situation where they need extra help with their housing costs.

Licensing

Scaffolding, hoardings and platforms - new application
Apply for a licence for the first time.

Scaffolding, hoardings and platforms - renewal application
Apply for the renewal of an existing licence.

Skin piercing activities
Register a premises or person offering skin piercinig treatment.

Skip permit
Apply for a licence to place a skip on the public highway

Houses in multiple occupation (HMOs)
Apply for an HMO licence.

Taxi and private hire

Norwich Market

Apply for a pop-up stall

Planning

Planning enforcement complaint
Tell us if you suspect that a development does not have the correct planning permission.

Planning fraud
Report if you know or suspect that someone has committed planning fraud.  

Self-build register
Use this to submit an application for entry onto Norwich City Council’s self-build register.

Public health

Infection control course
Book a place on the course. Aimed at professional skin piercers including tattooists, ear and body piercers.

Roads and parking

Abandoned vehicle
Report an abandoned vehicle

Car park maintenance
Report maintenance issues relating to our car parks

Grit bins
Report an empty damaged grit bin.

Gullies and drains/street problems
Report a blocked gully or drain or flooding.

Illegal parking
Report an illegally parked vehicle

Potholes
Report potholes, cracks in roads and damaged or raised pavements. 

Roads and street lighting
Report any issues with street lighting and roads eg spillages, obstructions, damaged street name signs.

Parking permits

Before you apply for or renew a resident/visitor permit online you will need to set up a customer account

Apply for/renew a car park season ticket

Apply for a resident and visitor permit

Apply for visitor scratch cards

Renew a resident permit

Apply for a housing resident permit
For council tenants only.

Apply for a 2-hour business permit (all zones)
For businesses visiting within permit areas

Change of circumstances and replacements
Tell us of your change of address, change of vehicle or if your permit has been lost or damaged.

Sports, parks and leisure

Apply for an allotment plot.

Allotment invoice queries

Sponsor a tree
Sponsor a new tree in the city for a special occasion or to make a positive contribution to the environment.

Trees
Report a problem with a tree on public land maintained by the council, including parks, woodlands and open spaces.

Street cleaning

Litter bins
Report an overflowing street litter bin or damage to a litter bin.

Street cleaning
Tell us if your street needs cleaning, including broken glass and leaf clearance.

Other enquiries

Contact us
Contact us if you can't find what you want or you need more information about a service.